AI Chatbot for 24/7 Customer Support
Insurance Company · Insurance
Built a bilingual Thai-English AI chatbot for customer support triage and instant query resolution.
! 課題
Over 70% of support queries were repetitive — policy status checks, claim submissions — leaving agents unable to focus on complex cases.
→ 私たちのソリューション
Built an NLP chatbot supporting Thai and English, integrated with an LLM for complex queries, and intelligent escalation routing cases requiring human expertise.
✓ 結果
- 60% fewer tickets requiring human agents
- Instant 24/7 customer response
- CSAT score increased from 3.2 to 4.6/5
- 45% annual support cost reduction
技術スタック
期間
3 months
主な成果
60% reduction in support tickets, 24/7 instant response
Tags
その他のプロジェクト
AI Customer Analytics for Retail
Leading Retail Group · Retail
Built a real-time AI system to analyze customer behavior patterns, driving higher sales and satisfaction scores.
Smart Customer Segmentation
F&B Brand · Food & Beverage
Developed ML models for automated customer segmentation, enabling precision marketing campaigns.
Real-time Business Dashboard
Hospitality Group · Hospitality
Designed a real-time dashboard consolidating data across multiple branches for executive visibility.
新しい体験を
iReadCustomerで、誰よりも先に！