AI Chatbot for 24/7 Customer Support
Insurance Company · Insurance
Built a bilingual Thai-English AI chatbot for customer support triage and instant query resolution.
! 도전 과제
Over 70% of support queries were repetitive — policy status checks, claim submissions — leaving agents unable to focus on complex cases.
→ 솔루션
Built an NLP chatbot supporting Thai and English, integrated with an LLM for complex queries, and intelligent escalation routing cases requiring human expertise.
✓ 결과
- 60% fewer tickets requiring human agents
- Instant 24/7 customer response
- CSAT score increased from 3.2 to 4.6/5
- 45% annual support cost reduction
기술 스택
기간
3 months
핵심 성과
60% reduction in support tickets, 24/7 instant response
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간단한 3단계
아이디어에서 출시까지 — 모든 단계를 함께합니다
요구사항 전달
24시간 언제든 편한 채널로 요청해 주세요
견적 받기
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