AI Chatbot for 24/7 Customer Support
Insurance Company · Insurance
Built a bilingual Thai-English AI chatbot for customer support triage and instant query resolution.
! Le défi
Over 70% of support queries were repetitive — policy status checks, claim submissions — leaving agents unable to focus on complex cases.
→ Notre solution
Built an NLP chatbot supporting Thai and English, integrated with an LLM for complex queries, and intelligent escalation routing cases requiring human expertise.
✓ Résultats
- 60% fewer tickets requiring human agents
- Instant 24/7 customer response
- CSAT score increased from 3.2 to 4.6/5
- 45% annual support cost reduction
Stack technique
Durée
3 months
Résultat clé
60% reduction in support tickets, 24/7 instant response
Tags
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