Editorial Standards

This page applies to every article, guide, comparison, and case study we publish under ireadcustomer.com — including AI-assisted articles drafted by our internal automation pipeline. It does not cover paid press releases or sponsored content, which are labelled separately when they appear.

• Blog articles (/[locale]/blog/...)
• Comparison pages (/[locale]/compare/...)
• Industry, solution, and use-case pages
• Case studies and customer stories

Most articles on this site are drafted with assistance from large language models (Gemini, Claude, GPT-class). AI is the drafting tool — humans set the topic, supply the source material, review the output, and own the final claims. We do not publish anything we have not read end-to-end.

• Topic selection: human-curated from news sources, customer questions, and search-intent research.
• Source material: real news URLs, verified statistics, and named companies — not invented.
• Drafting: AI-assisted using a prompt that enforces direct-answer leads, bullet-rich structure, and a 1300-word minimum.
• Review: editor pass for factual claims, attribution, jargon, and tone before publish.
• Updates: stats older than 60 days are flagged for refresh on an editorial cycle.

Every claim that reads as a statement of fact (a number, a quote, a named event) is traced to a primary or reputable secondary source. Source URLs are stored on the post and surfaced in the Article JSON-LD `citation` field so AI engines can verify upstream.

• Primary sources preferred: company filings, press releases, official documentation.
• Secondary sources accepted when reputable (Reuters, Bloomberg, FT, official trade press).
• Statistics cite the publishing organisation and the date the figure was current.
• Quotes name the speaker, the publication, and link to the original quote when public.
• When a claim cannot be sourced, we either remove it or flag it as our own observation.

If you spot a factual error, email [email protected] with the URL and the disputed claim. We respond within 5 working days, correct verified errors inline, bump `dateModified` and `lastReviewed`, and add a brief change note to the article footer when the correction changes the story's meaning.

• Typo / wording fix: silent edit, no change note required.
• Number / source correction: inline edit + footer note + dateModified bump.
• Material change to the conclusion: corrected article + visible 'Updated [date]' line above the byline.

We may write about products and companies that we partner with, sell to, or buy from. When we do, the relationship is disclosed inline. No external party — investor, partner, advertiser — has the right to spike a story, mandate a tone, or approve content before publish.