Privacy Policy

Welcome to iReadCustomer's Privacy Policy. This policy describes how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We collect information you provide directly to us, information we obtain from third-party sources, and information we collect automatically when you use our services.

Personal Information

Name, email address, and contact information
Account credentials and profile information
Business and company information
Payment and billing information

Usage Data

Information about how you use our services
Log files and analytics data
Device information and IP addresses
Cookies and similar tracking technologies

Third-Party Data

Public profile information from TikTok and other social media platforms
Analytics data from TikTok and other platforms you connect
User-generated content if explicitly authorized by you

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing and maintaining our services
Processing transactions and managing accounts
Generating insights and analytics for your business
Communicating with you about our services
Improving and personalizing user experience
Complying with legal obligations
Protecting against fraud and ensuring security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

When We Share Information

With your explicit consent
To comply with legal obligations
To protect our rights, property, or safety
In connection with a business transaction
With trusted service providers under strict confidentiality agreements

Third-Party Services

Analytics providers for service improvement
Cloud storage and hosting providers
Payment processing services
Customer support and communication tools

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption of data in transit and at rest
Secure servers and infrastructure
Regular security assessments and updates
Access controls and authentication measures
Compliance with Thailand's PDPA and international standards

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy.

Account information is retained while your account is active
Analytics data is retained for up to 3 years for service improvement
Legal compliance may require longer retention periods
You can request deletion of your data at any time

6. Your Privacy Rights

Under applicable data protection laws, you have several rights regarding your personal information:

Your Rights Include

Right to access your personal information
Right to correct inaccurate or incomplete information
Right to delete your personal information
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in this policy. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content.

Types of Cookies We Use

Essential cookies for website functionality
Analytics cookies to understand usage patterns
Preference cookies to remember your settings
Marketing cookies for personalized content

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Data transfers comply with applicable privacy laws
We use standard contractual clauses for international transfers
Adequate level of protection is ensured for all transfers
You consent to necessary transfers for service provision

9. Children's Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

Users must be at least 13 years old
Parental consent required for users under 18
We will delete children's information if discovered
Parents can contact us to review or delete their child's information

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes.

Updates will be posted on this page
We will notify you via email for material changes
Continued use constitutes acceptance of changes
Check this page regularly for updates

11. Regulatory Compliance

We comply with applicable data protection and privacy laws, including:

GDPR (General Data Protection Regulation)

We comply with GDPR requirements for European users, including data protection principles and user rights.

Thai PDPA (Personal Data Protection Act)

We comply with Thailand's Personal Data Protection Act and maintain appropriate data protection measures for Thai users.