AI Chatbot for 24/7 Customer Support
Insurance Company · Insurance
Built a bilingual Thai-English AI chatbot for customer support triage and instant query resolution.
!The Challenge
Over 70% of support queries were repetitive — policy status checks, claim submissions — leaving agents unable to focus on complex cases.
→Our Solution
Built an NLP chatbot supporting Thai and English, integrated with an LLM for complex queries, and intelligent escalation routing cases requiring human expertise.
Tech Stack
Duration
3 months
Tags
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