AI Chatbot for 24/7 Customer Support
Insurance Company · Insurance
Built a bilingual Thai-English AI chatbot for customer support triage and instant query resolution.
! The Challenge
Over 70% of support queries were repetitive — policy status checks, claim submissions — leaving agents unable to focus on complex cases.
→ Our Solution
Built an NLP chatbot supporting Thai and English, integrated with an LLM for complex queries, and intelligent escalation routing cases requiring human expertise.
✓ Results
- 60% fewer tickets requiring human agents
- Instant 24/7 customer response
- CSAT score increased from 3.2 to 4.6/5
- 45% annual support cost reduction
Tech Stack
Duration
3 months
Key Outcome
60% reduction in support tickets, 24/7 instant response
Tags
More Projects
AI Customer Analytics for Retail
Leading Retail Group · Retail
Built a real-time AI system to analyze customer behavior patterns, driving higher sales and satisfaction scores.
Smart Customer Segmentation
F&B Brand · Food & Beverage
Developed ML models for automated customer segmentation, enabling precision marketing campaigns.
Real-time Business Dashboard
Hospitality Group · Hospitality
Designed a real-time dashboard consolidating data across multiple branches for executive visibility.
3 Easy Steps
From idea to launch — we handle every step for you
Share Your Requirements
Tell us what you need through any channel — available 24/7
Get a Quote
Receive a timeline and budget estimate with a quick proposal
Get Started!
Kick off the project with an in-person or online meeting
Contact Us